These Booking Terms and Conditions apply to bookings made with Glide Online Pty Ltd t/as Glide Online Travel Clinic [ABN 73674251837] (“we, us, our”) for any medical consultancy services (“Consulting Services”/"Services"). These Terms together with any other terms and conditions and policies we publish or link to on our website and services form an agreement with us (“Agreement”). “You” could be any client or customer of ours making a booking or using our Services. If you do not agree, you cannot make a booking.

SERVICES WE PROVIDE

The consultations will be performed by Australian doctors. Our consultations are specifically for travel medicine advice tailored to your travel itinerary. These consultations will generally include a pre-travel medical assessment, prescription of preventive therapies including anti-malarial tablets, vaccinations, and standby treatments for other conditions. You may be given written advice regarding how to reduce the risks to your health while you are travelling. You may also be provided with medical certificates, letters for customs regarding their regular medications, referral letters to other health services and other written communication. On occasion the consultations may expand beyond travel medicine to address your other health concerns.

We agree to use our reasonable endeavours to:

keep all your documents secure and confidential;

and

comply with our privacy policy, details of which you can find on our website.

YOUR OBLIGATIONS

You must provide all information we request in relation to your consultation, including but not limited to the Intake Form and your travel plans. You represent and warrant that:

all information you provide is true, correct, current, and to the best of your knowledge;

you will respond promptly to any of our requests for further information and will notify us immediately if any information changes;

you and any dependents will be on time for your consultation.

You acknowledge and agree that you and your dependents where
applicable will:

do your best to attend to any agreed actions;

communicate openly and honestly.

We may become aware during the Consultation that you may need additional services, and you agree to co-operate with us in this regard.

THE FEES YOU NEED TO PAY

You agree that you will pay us the Fees for the Consultation at the time of booking. We will provide a receipt to you after payment or when otherwise agreed. We do not confirm any bookings until the Fee is paid.

CANCELLATIONS, RESCHEDULING AND REFUNDS

You may reschedule the Service with no penalty subject to our availability, provided it is done more than 24 hours before the Booking. Rescheduling is not possible after this period.

To the extent permitted by law, any other refunds for any cancellations of the Booking are at our absolute discretion. No refunds will be given after a consultation has occurred regardless of whether you chose to use the travel advice. We will provide a 50% refund for cancellations made more than 24 hours before the Booking. We do not provide refunds for cancellations made less than 24 hours before the Booking. To obtain a refund, please email us with your details. We do not provide refunds for your change of mind, where you failed to provide us with adequate information or clearly explain your needs, or where you have failed to act on our advice.

THE AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with a service, you are entitled to:

cancel your Agreement with us and to a refund of the unused portion;

or

to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel this Agreement and obtain a refund for the unused portion.

PUBLICITY

You must seek our prior written consent before any publication of information about our services.

LIMITED LIABILITY AND INDEMNITY

To the extent permitted by law, our liability is limited, at our option to:

the replacement of the services or the supply of equivalent services;

or

the payment of the cost of replacing the services or of acquiring equivalent services.

To the extent permitted by law, you acknowledge and agree that we are not liable for any Loss or Damage which may result from the consultation. To the extent permitted by law, you acknowledge, agree, and undertake to indemnify us and keep us at all times fully indemnified from and against any Claims whatsoever arising directly or indirectly as a result of any breach by you of this Agreement, and any third-party claims.

TERMINATION

We may either suspend the consultation or our relationship where you breach this Agreement. Upon termination, you must pay us all accrued Fees owing up to the date of termination.

FORCE MAJEURE

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event. 

IF THERE IS A DISPUTE

If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation. At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative, or otherwise damaging will be the subject of compensation in any mediation or litigation claim. In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

THE GOVERNING LAW AND OTHER MATTERS

This Agreement completely states the agreement of the parties as to its subject matter. It supersedes, and its terms govern all previous communications, representations, inducements, undertakings, agreements, and arrangements between the parties in respect of its subject matter. The failure by us to exercise any right or enforce any provision in these Terms does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. This Agreement is governed by the laws from time to time in force in the state of VIC Australia. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the courts of VIC for determining any dispute concerning this Agreement.

DEFINITIONS:

“Booking” means any booking for a consultation made with us.

"Claim" means any claim under statute, tort, contract or negligence, any demand, awards, or costs.

“Fees” means the fees as further advertised on our website.

“Loss or Damage” means any direct, indirect, consequential, or incidental loss or damage. It includes, but is not limited to any loss, personal injury, death, negligence, property damage, loss of enjoyment, virus or damage to your systems, or reliance on the Consultation.

“We, us, our” means Glide Online Pty Ltd t/as Glide Online Travel Clinic [ABN 73674251837] and includes any of our employees, agents, partners, and contractors.