About Glide Online Travel Clinic

At Glide Online Travel Clinic, we are committed to delivering exceptional pre-travel medical care.

A travel doctor performing a video consultation with a client.

Australian specialist travel medicine, made more accessible

Glide Online Travel Clinic is an Australian specialist-led travel medicine service providing convenient telehealth consultations for people preparing to travel overseas.

Our doctors combine specialist medical expertise with experience in infectious diseases, public health, tropical medicine and international travel. We provide personalised advice on travel vaccinations, malaria prevention and other travel health risks, with prescriptions where appropriate and a written health plan tailored to each traveller's itinerary.

Founded in Melbourne in 2024, Glide brings together Australian specialist doctors and community pharmacy vaccinators to make expert pre-travel healthcare more accessible, without the need to visit a doctor's clinic.

Doctor James Knox - Director of Glide Online Travel Clinic

Our story

Glide was founded in Melbourne in 2024 by Dr James Knox, an Australian Infectious Diseases Specialist with more than 25 years of medical experience and a Diploma in Tropical Medicine.

Drawing on his experience in Australia and international healthcare, Dr Knox recognised an opportunity to make specialist travel medicine more accessible through telehealth and community pharmacy vaccination services.

Today, Glide's specialist-registered doctors provide personalised travel health advice to Australians preparing for overseas travel.

Meet our specialist doctors
  • Specialist medical expertise

    Our Australian specialist doctors provide personalised, evidence-based travel health advice, informed by current clinical recommendations and the individual needs of each traveller.

  • Confidential and professional care

    Glide uses secure clinical systems to manage patient information and medical records. We are committed to maintaining patient confidentiality and complying with applicable Australian privacy obligations.

  • Trusted Vaccinator Network

    We refer to pharmacy immunisation sites where vaccinators are trained to HESA standards, ensuring patients receive safe and effective care from trusted professionals.

Working with community pharmacies across Australia

Glide combines specialist telehealth consultations with access to a network of approximately 1,700 participating pharmacy locations across Australia.

Following their consultation, travellers obtain recommended vaccinations and prescribed medicines through an appropriate local pharmacy.

Our approach brings together the expertise of specialist travel doctors and the accessibility of community pharmacy services.

We collaborate with pharmacy businesses, including Star Discount Chemist and many others, to support access to travel health services and professional education for pharmacists.

Become a Pharmacy Partner

GLOBAL HEALTH INITIATIVE

Supporting International Immunisation Programs

  • We believe that no-one should have to suffer from preventable illness - no matter where they live.
  • We support Médecins Sans Frontières, an organisation delivering humanitarian medical aid, including life-saving immunisations, to communities affected by conflict, disaster, and health inequality.
  • Every consultation helps contribute to a healthier, fairer world.

FAQs

Which services are available through Glide Online Travel Clinic?

+

Glide Online Travel Clinic is for people who want to reduce their risk of preventable illness while travelling overseas. This includes accessing the right vaccinations, prescriptions for anti-malarial tablets and other stand-by medications. Travel doctors also provide advice on how to avoid common problems and stay healthy while travelling.

Prescriptions for immunisations and other medication are sent to your inbox. Our doctors will recommend pharmacies where you can conveniently have your immunisations performed, scripts filled and pick up all your other pre-travel essentials.

Which services are not available through Glide Online Travel Clinic?

+

Travel doctors provide advice to medically stable travellers prior to travel. Consultations for any new illnesses or medical issues should be performed by your general practitioner prior to seeing a travel doctor. For any medical issues which arise while you are overseas you should see a doctor in the area you are travelling.

Glide Online Travel Clinic utilises pharmacist-delivered immunisations. Not all pharmacy sites are able to vaccinate young children and pharmacies are not able to administer yellow fever immunisations. Take our eligibility quiz to find out if this will affect you.

In cases where some vaccines cannot be given at your pharmacy, you can still access a consult through Glide Online Travel Clinic. Your travel doctor will advise on the most appropriate way to access your vaccinations.

Who can make a booking with Glide Online Travel Clinic?

+

Anyone 18 years or older with an upcoming overseas trip and stable health can book a travel medical consult with Glide Online Travel Clinic.

Those under 18 years can be booked in by their parent or guardian, provided both can attend the consult together.

Can I book for my dependents?

+

Yes. You can book for your dependents.

The service works best for children who are five and over. Younger children can also have a consult, but may need to be referred to another medical service for their vaccinations.

Why does the service work best for those aged five and over?

+

Regulations in some states prevent pharmacists from administering vaccinations to young children. It is still possible to obtain a travel medicine consultation with Glide Online Travel Clinic, but if your child requires vaccinations, they may need to be referred to another medical service.

Can I book for someone who requires an interpreter?

+

Yes. Please contact us to arrange an appointment incorporating a telephone interpreter.

I have a disability which makes accessing a consultation with Glide difficult. What assistance does Glide provide?

+

If you are having difficulty accessing our services due to a disability, please contact us so we can find a solution that works for you.

Is Glide Online Travel Clinic covered by Medicare?

+

For children under 12 months old, a portion of the consultation fee is rebated by Medicare. See the Medicare website for details. For those over 12 months, this depends on the doctor. 

For all patients, the advertised pricing is the maximum out-of-pocket cost for your consultation. The out-of-pocket cost means the final cost after any applicable Medicare rebate has been processed.

Do I need to pay for vaccines?

+

There is no charge for Medicare card holders for vaccinations which are included on the National Immunisation Program schedule, provided you attend a pharmacy which participates in the NIPVIP program. These vaccinations include polio; measles, mumps, rubella; diphtheria, pertussis, tetanus; varicella; hepatitis B; pneumococcus; meningococcus ACWY; human papilloma virus; and others.

For other immunisations, like typhoid and hepatitis A vaccines, charges will depend on the pharmacy provider.

What precautions are used to protect my data and privacy?

+

Every reasonable precaution is taken to maintain the highest level of privacy and security for your data. 

Glide Online Travel Clinic follows the Australian Privacy Principles and all relevant legislation when dealing with confidential patient information. 

Our practice software, Helix, is built on the Microsoft Azure cloud platform, which has undertaken extensive accreditation reviews with the Australian Signals Directorate. 

Data is backed-up across two servers in Sydney and Melbourne. 

Our hardware is kept updated with the latest security features to comply with the Australian Signals Directorate's 'Essential Eight'.

What technology do I require to access Glide Online Travel Clinic?

+

For the best experience, you will need a high-speed internet connection and a phone, tablet or computer with a functional camera, microphone and speaker.

How do I obtain a refund for a cancellation?

+

If you need to cancel your booking, for whatever reason, a 50% refund is available provided you cancel more than 24 hours prior to your consultation. This can be arranged by emailing your details to us.

Where do I find my receipt?

+

Your receipt is emailed to you on the day you pay for your appointment. If you can't find it, remember to check your spam folder. A tax invoice can also be obtained by emailing us.

Expert travel medicine, wherever your journey takes you

Prepare for your next trip with personalised advice from an Australian specialist travel doctor.